How to File a Warranty Claim for Transport Damages

We encourage you to inspect your products upon delivery to ensure everything meets your expectations. If you notice any damage, follow these steps:

1. Inspect Upon Arrival

• Accept the delivery even if damage is found and note “damaged upon arrival” when signing off with the delivery driver or carrier. 
  • • Do not refuse delivery.
• Take detailed photos of the damage, including the packaging and items.

2. Submit a Warranty Claim 

• Submit the pictures along with a description of the damage through our Warranty page within 48 hours of receipt.

If your claim is eligible, we may offer one of the following solutions within 1 year of delivery or pickup:

• Product repair
• Replacement parts
• Product replacement
• Partial monetary compensation

 

Coverage for Transport-Related Claims

The following are covered for Transport Damages:

• Major visible cracks.
• Major chips or dents to the wood.
• Major splits of the wood.

The following are not covered for Transport Damages:

• Minor superficial scratches, dents, and marks.
• Cosmetic degradation, staining, or paint discoloration.
• All heat marks and water damage.
• Any damages reported after 72 hours from the delivery date.

Please note that the Warranty Center reserves the right to refuse a claim, offer partial financial compensation, or replace parts of the damaged unit. 

 

Transport Claim Submission Window

All transport claims must be filed within 1-3 business days of receiving the order, as warranty claims may be subject to a rejection by the carrier due to delay.

 

Required for Transport-Related Claim

1. Proof of Signature: BOL (Bill of Lading) signed by the purchaser.
2. Proof of Damage: Damage note written on the BOL by the recipient.
3. Photos:
   • Picture of the unopened palette, showing damage.
   • Picture of the units unpacked, showing damage.
   • Picture of the entire table or bench fully extended (showing all 5 panels).
   • Close-up picture of the damage.

 

Conditions That May Void a Transport Claim

• A Transport claim may be voided due to:
  • Lack of evidence.
  • Poor picture quality.
  • False claims.